# Legal **Effective Date:** January 1, 2024 **Last Updated:** January 1, 2024 *** This section contains the legal documents governing your use of Nebula Block's platform and services. Please review each document carefully. ## Documents * [Refund Policy](/overview-3/refund_policy.md) — Credit refund eligibility and procedures * [Privacy Policy](/overview-3/privacy_policy.md) — How we handle your data * [Data Policy](/overview-3/data_policy.md) — Data processing, ownership, and protection * [Terms of Service](/overview-3/terms_of_service.md) — Platform terms and conditions ## Key Points ### Refund Policy * Refund requests must be submitted within **24 hours** of purchase * Only **unused credits** are eligible for refund * Submit requests via HelpDesk or email at **** ### Privacy Policy * We do **not sell** your personal information * Industry-standard security measures protect your data * You have the right to access, correct, or delete your personal information ### Data Policy * You **retain all rights** to your data * Customer data is logically isolated from other customers * Data breach notifications are sent within **72 hours** ### Terms of Service * You are responsible for maintaining account credential confidentiality * All fees are quoted in **U.S. Dollars** * Governed by the laws of the **Province of Quebec, Canada** *** ## Contact Information For questions or concerns regarding any of these policies, please contact us: **Nebula Block** HelpDesk: Submit a ticket through our HelpDesk Email: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nebulablock.com/overview-3.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.