Billing Information

How it Works

Payments are simple- you can purchase credits, which are then deducted by your product usage billing (e.g hourly usage from your GPU instances). Invoices are generated automatically for each credit purchase, and all other billing information is handled in the Billing tab.

Adding a Payment Card

To add a payment card, simply navigate to the "Add a New Card" button on the billing page and enter your card details. If the card meets the following requirements, it is added to your account successfully:

• Has valid card credentials (CVV, address, card number, etc.)

• Doesn't exist on another account

• Has enough funds available

Nebula Block accepts all types of payment cards. Note that your card may be validated for authenticity, but you will not be charged any amount during this process.

Redeeming a Promotion Code

You can redeem a promotion code on the billing page. Simply enter your code in the "Add Promotion Code" section and click "Redeem" to apply the promotion to your account.

Managing Payment Methods

Managing payment methods is simple via our customer portal. To change your default payment method, simply configure this in the Payment Method section of the billing page.

Purchasing Credits

To purchase credits, which are the sole currency that you use to make payments for our products, simply select the amount you wish to purchase on the billing page, then make the purchase, which will be done with your default payment card or with a new card.

Configuring Auto-Pay

You can enable automatic billing (Auto-Pay) on the billing page. By adding a card to your account and configuring your Auto-Pay settings, your balance will be automatically reloaded when it nears your specified threshold. When your account balance falls below your chosen threshold, your default saved card will be charged the amount you set for Auto-Pay (maximum once per hour).

To set up Auto-Pay, simply toggle the Auto-Pay switch, set your threshold and reload amount, and save your settings. This ensures you never run out of credits for your usage.

Invoices

Transactions made on your account (e.g. when you are billed for usage) will be documented as downloadable invoices and listed in the Transaction section of the billing page.

Usage

To see the usage rate of your products, see the Usages section of the billing page.